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[How to] Fix Stopped Working in Easy Steps

There are plenty of cool messaging apps available to us. This is why we don’t use SMS or MMS quite a lot these days. But, when we do, we want to make sure it doesn’t cause us any frustration. Unfortunately, there are some errors that could be pretty irksome and looks like “” is the most annoying of all. This error seems to appear from nowhere when all you are trying to do is send or receive MMS message. Usually, when you encounter this error, the media content is removed from your MMS and you only receive the text. In some cases, there may not be any text at all as well.

Thankfully, there are ways to resolve this issue. We have rounded up some of the troubleshooting methods to fix the error. You may or may not use these methods in the order they are written. But, we are confident, one of these will take care of the problem for you. Take a look!

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Method 1: Reboot the Device

Sometimes the seemingly serious mobile problems can be taken care of through a simple fix. Rebooting is an age old, basic troubleshooting technique which has proven to be quite handy. When you reboot your device you also refresh your Android operating system and all the apps. A quick “refresh” can make this problem disappear.

Hold down the power button and when you see the ‘Power’ menu on the screen, simply tap ‘Reboot’ or ‘Restart.’ Allow your device to power up. This should take care of the problem in many cases. In case it does not, move on to the next method.

Method 2: Turn ON Mobile Data

MMS service is provided by your mobile carrier and usually, it does not require your device to be connected to the internet. But, the way MMS works is a little tricky. You may need to keep your device connected to the Mobile Data.

So, make sure that mobile data is turned ON. If you have Wi-Fi and no mobile data, you may still see the error message.

Method 3: Delete the Messages

Messaging service usually works fine and does not throw such errors on your screen. But, sometimes the errors like do not seem to go away even after trying various fixes.

You will be surprised to know that even MMS could have corrupt data on your device. This data could trigger such an error message. If that is the case, the resolution is pretty easy. Just delete the MMS with the bad data.

If you are not able to identify which particular message is causing the problem, you will need to delete all your messages. In case you have some important messages, take the backup.

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Method 4: Clear Up Some Memory

Sometimes you get the error message when your device is running low on the storage space. Go to Settings >> Device >> Storage and check the amount of space still available. If it is low, you will need to delete some data and clear the memory.

Method 5: Check Your Service Plan

You need to have access to Mobile Data in order to use MMS service. If you don’t have it active, MMS will not work even if you are connected to a Wi-Fi network. Check your mobile service plan details to determine if you have data enabled. If you are not sure, we would recommend you to contact your mobile carrier.

Method 6: Update Your Messaging Apps is a problem related to the messaging apps that use the mobile carrier’s server for message transmission. All the Android mobiles come with a stock messaging app where you can see all your SMS and MMS messages. The native apps do not require regular updates but are updated with the firmware. Yet, you still need to make sure that you have the latest version of the app.

If you are using any third-party app to read and send your messages, ensure that you have the latest version of the app. For instance, apps like Facebook Messenger and TrueCaller can be set to become the default messaging apps.

Go to Google Play Store and tap the Menu icon (three horizontal lines one over the other) on the upper left corner. Select “My apps & games” in the “Apps & Games” section from the drop-down menu.

You will now see a list of all the apps that are up to date and the ones that are yet to be updated.

We would recommend you to update all the apps (even the non-messaging apps) and reboot your device.

There is a good chance this will take care of the issue. If the problem still persists, keep reading.

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Method 7: Update Firmware (OS)

Sometimes you may need more than just a quick-fix. It is likely that your firmware (Android OS) is outdated causing all sorts of the issue including the one in question. Updating your system is a great way to install fresh OS and fix a number of issues.

We will tell you how to update your firmware but before that there is something more important we must touch upon – backup. While system updates are usually safe, sometimes they are not. If the system update is interrupted due to any reason, it might convert your device into a brick and you may lose all the apps and data. This is why it is worth your while to back up your device before the update.

You can open Settings app and look up for the backup option. Once backed up, you can update the OS.

Different devices have different navigation structure. The steps we have laid below are generic and may not apply to your device. But, they are more or less the same. Here is what you need to do:

Open Settings app

Scroll down and select “About Phone” (or “About” in some devices)

Locate and tap “System updates”

In certain devices you can follow this path directly: Settings >> System >> System Updates

System update may take a while.

Method 8: Install any Third-Party App for Messaging

We briefly talked about the third-party services that can be set as your default messaging app. Sometimes you encounter the error due to the problem with the stock or native messaging application. Unfortunately, the native apps cannot be updated at will and thus there aren’t a lot of fixes.

If you don’t have any third-party messaging application, you can try and download one. This could take care of the issue.

Messenger and TrueCaller are good but they are not a dedicated SMS messaging apps. They are popular apps and it is likely you may already be using them. You can use one of them as your default messaging app as well. But, if you want a dedicated messaging service, we would recommend using Go SMS Pro or Handcent Next SMS. Both these apps are listed on Google Play Store.

Method 9: Factory Reset

When nothing seems to work, you may need to Factory Reset your device and get a clean OS install. This will wipe away every bit of existing data and make your Android like new.

Yes! Factory reset erases everything. If you have something important, make sure you back it up. For example, if you have a long list of Contacts, you will want it preserved when wiping your Android.

Go to Settings and locate the “Backup & reset” section. This is the place from where you can back up your device. This is also the place where you will find the option to Factory Reset the Android.

Method 10: Reinstall the Stock ROM or Get a Different ROM

If you have rooted your Android and installed a custom ROM, there could be a problem with the ROM. Not all the custom ROMs out there are reliable. You have to make sure you have the correct version of it.

If you are not sure, we would recommend you to restore your phone to the original, stock ROM it came with. But, if that’s not something you want, use a different ROM, which is more stable and reliable.

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Method 11: Fix the SIM issues

MMS is delivered from your mobile carrier’s server and hence you need to make sure your SIM card is properly configured. Even if you are able to make calls without any issues, they may still be some setup issues.

Open Settings on Android and navigate to About Device >> Status. In the Phone Number section, you should be able to see your number. If it says Suspended or Unknown it must be fixed. This isn’t something you can do on your own. You will need to contact your mobile service provider.

Method 12: Reboot in Safe Mode

In the Safe Mode, your Android device does not load any third-party applications, but you can access all the stock apps. It is a great way to determine if any third-party app is causing the problem. If the problem does not reappear in the Safe Mode, it is apparent it is being caused by a third-party app.

You can remove all the third-party apps and reinstall them one by one to find out the culprit.

If you have Android 4.1 or later, press and hold the Power button. When the Power menu appears, long press the Power Off button on the screen. You will be asked whether you wish to enter Safe Mode. Press OK.

If you have an older Android, reboot it and while it is rebooting press and hold the Volume up and down button together to enter Safe Mode.

Method 13: Turn Roaming Data ON

Many times users get the error message while roaming when Data Roaming is turned off. Remember, you need to have Mobile Data enabled to use MMS service. Most users would disable this feature to avoid any extra charges in the roaming network.

Using mobile data while roaming can incur additional charges. If that’s not what you are concerned about, go to the Cellular Network Settings on your phone and turn ON data roaming


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